Employment and Line Management Essay Example for Free

Employment and Line Management Essay †¢1.1 Communication is a vital thing in the workshop, it is very important so that jobs are done productively and correctly. If the communication in the workshop was poor mistakes would Begin to take place and accidents could occur. †¢1.2 The different methods of communication to the line management and colleagues are by talking to one another, team meetings, by telephone and even letters. In busy circumstances its best to use the telephone as its time efficient instead of wondering around searching for people. †¢1.3 The different methods of communication to my and colleagues are by talking to one another, team meetings, by telephone, letters and even hand signals. These are all helpful in different circumstances such as when its extremely noisy in the workshop and a person is on the other side of the workshop, hand signals would be best in that situation. †¢2.1 To plan my sequence of work from the relevant information I am given I find out what materials I require, what tools I need to assist me through the job and what PPE I need to protect me from the dangers. †¢2.2 When starting a new job I firstly look for any mistakes in the drawing, once I am satisfied I then carry on by finding out what materials I require to complete the job and then finally retrieve all of my tools that I need to assist me through the work process until I complete the job. †¢2.3 Work is carried out to the workshop using job plans, risk assessments and all other procedures. The resources that I use are job sheets, shop plans, time sheets and drawings. To reduce carbon emissions, there is an extraction system installed into the workshop. †¢2.4 The way our workshop contributes to a low carbon emission environment is that we have extraction systems built throughout the workshop to keep the emission levels at a low level. †¢3.1 The required relevant documentation that I provide is my time sheet. It shows the amount of hours I have spent on a job so that the consultants can then get a price to give to the customers. †¢3.2 I maintain my drawings and time sheets by keeping them in a locked draw. Time sheets are required to be filled in and complete every week and has to be submitted on a Monday morning before 8:00am. †¢3.3 If I do not ensure that my time sheets are not handed in on time, I will not get paid at the end of the week. With my job sheets, if it’s not complete within the given hours the customer has to pay more as the labour cost raises. †¢4.1 I am very able to work productively to the agreed specification and inline with the line management, colleagues and relevant people involved by finding out if they are pleased with the work produced and the quality. †¢4.2 I find that everyone is equal and that no one should be treated different. People tend to treat apprentices with less respect than others as they are not qualified and think they are not capable. Apprentice or not, people should not be treated different. †¢4.3 To maintain a good working relationship in my place of work I do the work that is asked of me and in the required time and in a good quality. With individuals I get on with them by being polite and cleaning after myself. †¢4.4 I think it’s good to keep a good working relation ship with the line management and colleagues as it doesn’t make it a challenge to talk to them or ask them for any information that is required. †¢4.5 Getting on with the line management and other working colleagues is important because it can make your time there difficult and non bearable. It also doesn’t make it a challenge when needing to ask for information or a specification. †¢4.6 When working with others you must never treat them any different than you would like to be treated. You should never talk down to people or think of them as lower than you.

Analysis Of The Porter Forces Theories Commerce Essay

Analysis Of The Porter Forces Theories Commerce Essay Porter 5 forces analysis is a business strategy development to determine competitive intensity and attractiveness of market. Porter 5 forces deals with external factors which influence the nature of competition. It is helpful to understand an organizations strength and weaknesses. Besides, it also assists to understand the current competitive position as well as to cope with competition. It consists of suppliers, customers, new entry, substitute and rivalry. Threat of substitute Analyzed that Porter theory was helping FedEx to take fair advantage of its strength as well as avoid wrong steps. Instance of case study, FedEx (1973) provided overnight products delivery and next-day delivery, it to avoid threat of substitute of post which take longer time between normal delivery. This service could satisfy customers who are time-sensitive. Besides, FedEx also used airborne delivery to replace the marine shipping in early years. Thus, FedEx updated their facilities to match todays environment. Bargaining power of suppliers In FedEx, packaging equipment suppliers and oil suppliers also have strong bargaining power because FedEx have to rely on them to package all the products for delivery services or in case of improvement of fuel prices. In case study, FedEx planned to reduce the bargaining power of suppliers, thus its invested heavily in IT development and in year 1984, PowerShip systems provided label printing, online package pick up requests, package tracking and others. It helped FedEx to save costs and to be independent on its operation. 1 Rivalry In the year 1979, FedEx used COSMOS system to manage vehicle, people, and others. This system helped FedEx to process the data on package movement to a central database. FedExs PowerShip programme also aimed to improve their operation efficiency and monitor the process. FedEx practice is to cope with rivals to decrease the high strategic stakes, high existing barriers, high fixed costs and others. FedEx is able to become the strongest in this logistic field and make more profits. *Kindly refer appendix 1 2 The Porters value chain is described as interrelationship of the value activities for the firm (Remenyi, D Remenyi, B, 2009). The value activities help to classify the operation into two categories which is technological and economical, thus the operation can be performed well. All the products and services have to pass through all the value chain activities and are evaluated by each activity. In addition, it could increase the organizations effectiveness and efficiency. Primary activities One of aspects of FedExs value chain activities is operation through 24 hours and is called Global Operations Command Centre. It was able to provide efficient gathering and spread of real-time data. According to case study, FedEx decided to restructure its internet IT infrastructure under Project GRID in year 1998. The network computers linked over a Global Internal Protocal network aimed to enhance the quality and quantity of FedExs services. This will bring FedExs operation into good control and ensure that a coherent set of actions are implemented which are consistent. Support activities FedExs value chain analysis also focused on technology development. Under Smiths leadership, the company had set a few records with breakthrough technology. Based to case study, FedEx invested heavily on IT development and promoted the globalization of commerce to generate operation efficiencies, reduce costs and improve the services. *Kindly refer appendix 2 (509 words) 3 Question 1.b FedExs success in logistic field is having strong core competencies and capabilities. The core competencies and capabilities include leadership, innovation and technologies, services, facilities and others. FedEx Corporation is having advanced technologies, which is COSMOS (Customer Oriented Services and Management Operating System). Its a global shipment tracking network based on a centralized computer system to manage vehicles, routes and weather scenarios on a real-time basis (Wit, BD Meyer, R, 2004,p.650). The advanced technology assists FedEx to improve their efficiency (speed, packaging, process, time). For example, FedEx used advanced technology system to help National Semiconductor Corp to have control over the goods sent out in shorter duration, save cost and achieve customers satisfaction. In FedEx, facilities are part of the tools to attract customers, and its aim to success. FedEx corporate served nearly 210 countries around the world; manage over 10 million square feet of warehouse space worldwide, 648 aircraft and more than 60,000 vehicles, with a staff of nearly 200,000 (Wit, BD Meyer, R, 2004, p.649). FedEx has good facilities in their operations and it is able to deliver the products to wherever the customers require and with the less time and cost. So, other competitors (GD express, Nationwide Express) didnt have ability to replace or influence FedEx market, because GD express has less facilities to compare with FedEx Corporation. *Kindly refer to appendix 3. 4 FedEx has strong leadership skills and provide proper guidance to lead the employees to be smart. Good leadership skills include good planning, good thinking and good management, good teaching and correct investment. Based on case study, Fred Smith is the chairman of FedEx Corporate. It comes out with a good plan to shorten the duration of order cycle and improve cash flow. According to Jones, PB, leadership development is helpful in an organization because it may assist the organization to limit employee turnover, increase productivity, and provide better vision to obtain great performance in the organization. FedEx Corporate focused in services area, and provides excellent quality of services to the customers. The excellent services are operating business 24 hours via internet, high speed and reliability of delivery system and responsibility. Besides, FedEx provides overnight delivery service and optional services of delivery through aircraft, ship, and truck; its quite flexible to the customers who make decision. According to case study, FedEx provide value added service which is pick up documents from customers homes and has document safety hand-held scanner. For example, the staff use hand-held scanner to make sure whether, the document is legal or illegal, and will pick it up as an order with the purpose to protect public safety. (394 words) 5 Question 1.C International trade is defined as trade between two or more countries with exchange of goods and services, that is, exports and imports. No matter which country is, the importance is to find something that can be produced cheaper than other countries (http://www.wordiq.com/definition/International_trade). One of the benefits of FedEx in international trade is enjoy economies of scale (http://www.myownbusiness.org/s13/#4). Exporting product is an excellent ways to enjoy pure economics of scale. It will increase the quantity of production and decrease the average cost of product. According to case study, FedEx operates other centers in Colorado Springs, Orlando, Singapore and Brussels to enjoy lower cost of employees and material. Next benefit for FedEx in international trade is reducing dependency on existing market, because existing market will be limited on sales and opportunity. So, FedEx going globalization might be getting more new markets and opportunity. Besides, it is less affected by fluctuations in the home countrys marketplace and economy, because their business which is spread out overseas does not fully rely on domestic market. For example, FedEx aimed to achieve business-to-consumer (B2C) electronic commerce market in the world, and reduce dependency of business-to-business (B2B) market. Another benefit is being able to be leader of logistic corporate and gain the global market share, able to control the entire market share, have power to give any suggestion and gain good reputation everywhere. FedEx in year 1998 was leader in global logistic field, and it offered the delivery services to 211 countries that comprised 90% of the worlds GDP (Wit, BD Meyer, R, 2004, p.649). 6 The disadvantage of international trade for FedEx is different culture and language, high risk, government barriers (tariffs, quotas, and embargos), it brings a lot of difficulty to FedEx to operate business. (http://www.rajputbrotherhood.com/knowledge-hub/business-studies/what-are-the-advantages-and-disadvantages-of-foreign-trade.html ). One of the disadvantages of FedEx in international trade is high risk, because of large investment capital in system, services, transportations and marketplace. Besides, it will bring high risk to FedEx during operation; it may lose in the first few years. For example, FedEx investments at overnight delivery system with excellent packages, but because of high invest and make losses in the first three years of operation. Disadvantage of FedEx in international trade is hosts country government policy (tariffs, quotas, and embargos). Besides, FedEx will get less profit and cannot smoothly expand their business. For example, Malaysian government will impose high tax to foreign organization during the trading; government aim is to protect domestic organization. (http://www.mida.gov.my/en_v2/index.php?page=taxation-2) The disadvantage of FedEx in international trade is facing different culture and language during the transaction. Even though, FedEx website has provided many different languages for customers to choose. But, during verbal communication its no helpful, because employees disable communication with customer. So, it will affect the organization profit and sales. For example, Japan is used own language Japanese-language. (453 words) 7 Question 2 Question 2.a Strategy Development In FedEx Corporate, strategic development helps to establish the right structure to achieve their objectives. It assists FedEx to determine the condition and position as well and use the correct steps that decide with visionary and conceptual. Strategy development and planning is upgrading the organization with intention to increase the potential of organization. One of the strategy development used by FedEx is Whittingtons perspective. Classical perspective Classical perspective is one of the strategies that classified into Whittingtons perspective. It is used at the beginning of the operation and will more secure and helpful to stabilize the future operations. In the process strategy management for classical perspective is conceived as deliberate, predetermined, planned, programmed movement from now to the future. Assuming an organization without any deliberate plan for each operation, it will have huge amount of losses for the company. It had shown the importance why an organization have to use this strategy as due to the security to the company and is helpful to save cost and time. FedEx Corporate used deliberation as a strategy because it helps to save costs and time from any wrong steps. Deliberation all plans and go through all the relevant survey, it make the corporate confident and more secure to make any decision. Based on case study, Smith was acquired to improve their transportation fleet to avoid any control by third parties, while not like other competitors to sub-contracting to third parties. 8 Evolutionary Perspective In the evolutionary perspective, an organization might become victim or banned by the market when it is over dependent on its environment. Why is this strategy important to an organization? The reason is it includes emergent, flexible, adaptation and evolution. Commonly discussed, an organization surely has to be aware of any unexpected issue, and randomize to cope with the issue or adapt it and evolve for it. An emergent strategy is the process of becoming apparent. Simultaneously, it is a pattern of action that develops over time in an organization in the absence of a specific mission and goals. (http://planningskills.com/glossary/154.php) Where there are no plans, but their behavior is still strategy. In this strategy, it is to develop a manager with no prior intention and experiences, to expose him/her to learn and piece together a consistent set of behaviors over time (Wit, BD, Meyer, R, 2004, p.113). For example, FedEx could not predict the unexpected, but shall retain enough mental freedom to cope with this as they emerge. In the case study, FedEx invested heavily on technologies development and introduced electronic data interchange (EDI) and built relationship between one-to-one with their customers. Thus, it resulted in efficiency and it is a perfect circumstance to match supply to demand without wastage. (429 words) 9 2.2 Question 2.b FedEx used these perspectives to succeed in its operations in the international market and both are helpful in efficiency and controlling the operation. Classical perspective helps FedEx to plan on the operation and operate as well as save on costs and time. Without objectives and plans, an organization would be adrift. Plans are the programming all organizational activities in advance. Classical perspective was helpful in FedEx to operate the logistic services. Evolutionary perspective is an important strategy to FedEx too. With this strategy, FedEx has solved and coped with all unexpected issues. In emergent strategy, it consists of opportunism which copes with unpredictable issues, flexibility, learn by experimentation and others. It makes sense to FedEx to operate successfully in its logistic field. Evolutionary perspective is the best choice that is preferable for FedEx. It provided significant contribution in increasing efficiency during process and operation. Evolutionary perspective was selected as best performance for survival in other markets, especially managerial labor markets, markets for capital and corporate control (Whittington R, 2001, p.16). FedEx is able to maximize the operational areas in a short period with perfect performance against their environment. Besides, this perspective does not rely on managements ability, but expect markets to secure profit maximization for the organization. It does not necessarily utilize planning methods, it rather argues to do best perform for the organizations to survive. Managers need not be rational optimizers because evolution is natures cost-benefit analyses. For Business to Consumer (B2C) areas, FedEx should do survey on customers needs and come out with a plan of promotions to match their needs and satisfy them as well. For example, FedEx also needs to match with todays event such as FIFA World Cup event, therefore, FedEx may create an attraction for those consumers who purchase FedEx delivery services more than three times and above within a week, they are provided lucky draws of free flights to South Africa to enjoy the live FIFA World Cup final show. Thus, an organization survival in a competitive environment depends on strategies of differentiation. (335 words) 10 Question 3 Processual perspective is one of the strategic management which pays attentions to. It defined as characterized by pluralism with means concerning more than one, as well as it not unitary and viewpoint are disagreeing constantly. Processual perspective is a strategy as result of process in political activity for concerned between manager and stakeholder. In Ralph Staceys integrated model, seems the issues of the connection among change context and decision making modes. Besides, it is an implication for strategic management with four loops as following: Rational loop Overt politics loop Culture and cognition loop Covert policies loop * Kindly refer to appendix 4, 5, 6 7 The rational loop According to strategic management, UOS (2004, p.157) stated Ralph Staceys integrated model, the rational loop is a classical starting point of the strategy management. It has to be unitary and everything has to be supported by strong evidence and logical argument. So, every transaction and process is fixed by organization. The processes are strictly based on discover-choose-act, an organization has to discover its position with environment and make choice for necessity, thus, act with to the final requirements. Thus, processual perspective is a strategy that influences the decision making of rational loop but there is shown low. Because every transaction and process are fixed and its needs logical argument to support with strong evidence. So, everyone could not process any transaction without the rules and regulation which are set by the organization. Even top management would not get special offers to enter the transaction. 11 For example, in the Penang Swimming Clubs rules of 40 (c), a member has to settle his/her account within 14 days from the defaulter period. If the account still remains in the unpaid status, membership will be ceased. Even the President is bound by the rules. After cessation, he has to pay RM1000.00 as deposit to reinstate his account to active status. There are no any discounts for committee or even the President of the Club. All the procedures are set by clubs rules, and all members have to follow it strictly with no short-cut procedures. * Kindly refer to appendix 8 The overt politics loop Based on strategic management, UOS (2004, p.157) stated this loop shows reality and overt to the organization resources as well. Nevertheless, the resources in an organization might be limited and possibly inadequate. Therefore, the implementation option in stage of choice, which courses of action, possibly can threaten and subvert the organizations current environment. Besides, some will use their power to bargain with each other to get the resources in the organization to achieve their goals. Processual perspective is acceptable in overt politics loop because there is limit and scarcity of resources. It could give rise to conflicts and make environments challenging each other. So, each department will come to challenge the decision making of the organization with a purpose to obtain the resources prefer to. They could to use different methods to get the resources from the organization, however, use their power to obtain from the organization. For example, in Sime Darby Corporation, those facing financial instability and limitation of capital because of economic crisis in year 2008, each departments proposal to obtain the limited resources, could make the organization get into confusion of decision. Processual perspective is helpful in this situation and to assess every proposal with requirements in details. It makes a difference to an organization to decide where the resources are supposed to go and might make a loss if there are any wrong decisions, due to limited resources. 12 The culture and cognition loop In culture and cognition loop, its to sustain unitary organization in its shared mental of model. As long as everyone is having same organizations thinking and culture, it will bring the organization to be peace and stable. In culture and cognition loop, its depends on the organizations employee culture whether is unitary of non-unitary. Once the organizations employees thinking are not unitary, the processual perspective will shown high, with occur issues or conflict between each other during meeting or propose the ideas to the management. So, processual perspective is acceptable to reduce the conflicts and analyze the problems, thus management able to solve it with better ways. In this loop, the organization needs to provide relevant training and development courses to help the employees become more cooperation attitude and have similar thinking and knowledge as well. Because, when the employees are having equal knowledge for their performance tasks, it will be unitary in their ideas and conflicts will be reducing naturally. Covert Politics loop Based on strategic management, UOS (2004, p 160) stated this section is regarding the psychology of an individual who respond to contradiction and conflict. Obviously, majority of individuals are afraid to something new as they feel threatened to go out of their current environment and situations. Some people fear failure and challenges. Even refuse the new reality once they have lost their confidence for it. 13 Assume as an example in the tailoring industry, the manager planned to replace the entire old machines with new and high technology machines. Some new staff feels good to learn new things, but some old staff would disagree with this because they fear the challenge of new technology. Thus, management could apply processual perspective to estimate and evaluate the issues of the disputation. With processual perspective, it has shown there is high of processual perspective because it had influenced management to manage the old staff with these new machines. Finally, management made the final decision that they should have leader who is able to cope with challenges and is willing to learn. This leader has to guide all staff, especially old staff to train with new machines. Therefore, a leader is must be able to reduce their anxiety and lead to pluralism in an organization. (904 words) 14 LIST OF REFERENCING Electronic Publications Anon, 2007, Emergent Strategy, viewed 29 June 2010 Anon, 2008, Malaysian Industrial Development Authority, viewed 29 June 2009 . Anon, 2009, Porters Five Forces Model, viewed 18 June 2010 Anon, no date, International Trade-Definition, viewed 20 June 2010 . Anon, no date, My Own Business: Advantage and Disadvantage of International Trade, viewed 21 June2010 . Anon, no date, Planning Skills, viewed 24 June 2010 . Anon, no date, GDEX, viewed 24 June 2010 Jones, PB 2008, Five Benefits of Leadership Development For Your Organization, viewed 27 June 2010, Morrison, D, no date, Product Management and Value Chain Analysis, viewed 19 June 2010 Palekar, A no date, Rajput Brotherhood, viewed 27 June 2010 . 15 Book Penang Swimming Club, 2007, Penang Swimming Club Rules, Georgetown Penang, Malaysia. Strategic Management (2004), 2nd version. The University of Sunderland Whittington, R, 2001, What is Strategy- and does it matter?, 2nd edition, Thomas Rennie, London. Wit, BD, Meyer, R. 2004. Strategy: Process, Content, Context. 3rd ed. West Publishing Company. E-book Remenyi, D Remenyi, B. (2009) How TO Prepare Business Cases. [e-book]. Elsevier Ltd, Burlington USA. Available from: http://books.google.com.my/books?id=9rH_SZ6NJsgCHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falsepg=PT119HYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falsedq=michael+porter+5+forces+modelHYPERLIN K http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falsehl=enHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseei=vPcrTKXDAY-TkAXC1eWYCwHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf= falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falsesa=XHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseoi=book_resultHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf =falsect=resultHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseresnum=8HYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseved=0CEoQ6AEwBw#v=onepageHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ve d=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseqHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falseHYPERLINK http://books.google.com.my/books?id=9rH_SZ6NJsgCpg=PT119dq=michael+porter+5+forces+modelhl=enei=vPcrTKXDAY-TkAXC1eWYCwsa=Xoi=book_resultct=resultresnum=8ved=0CEoQ6AEwBw#v=onepageqf=falsef=false [Accessed 14 June 2010]. 16 Appendix 1 Porter 5 Forces analysis Sources : http://notesdesk.com/notes/strategy/porters-five-forces-model-porters-model/ 17 Appendix 2 Porters Value Chain Sources : http://allaboutproductmanagement.blogspot.com/2007/04/michael-porters-value-chain-analysis-is.html 18 Appendix 3 Competitor of FedEx Corporation GD Express Sdn Bhd (GDex) was formed in 1997 to provide express delivery service for both the domestic and international markets. It operates a network of 96 stations, comprising 53 branches, 2 affiliate stations and 41 agents throughout East and West Malaysia. GDex has a fleet of more than 280 trucks and vans used primarily for hauling of documents and parcels between stations and the National Hub (termed line-haul fleet) for local pick-ups and deliveries. The companys express delivery service operations are structured along the principles of the Hub and Spoke concept whereby customers packages are collected by the branches, sent by trucks to a Central Clearing Hub for sorting and then redirected to their ultimate destinations. The group currently employs more than 1300 staff. GDex is the first local express delivery company to obtain ISO 9001: 2000 (Quality Management System) certification for all its entire 25 departments in 2003. In November 2009, GDex upgraded its (Quality Management System) to ISO 9001: 2008. In its quest to be a world class service provider, the company has embarked on a world class excellence training programme called the Prime Minister Quality Award programme (PMQA) to equip its employees for world class performance in express carrier service and operations. GDex is listed on the Mesdaq market of Bursa Malaysia through its holding company GD Express Carrier Bhd in May 2005. Sources: http://www.gdexpress.com/history.php 19 Appendix 4 Rational Loop Sources : Strategic Management (2004), 2nd version. The University of Sunderland 20 Appendix 5 Overt Politics Loop Sources : Strategic Management (2004), 2nd version. The University of Sunderland 21 Appendix 6 Culture Cognition Loop Sources : Strategic Management (2004), 2nd version. The University of Sunderland 22 Appendix 7 Cover Politics Loop Sources : Strategic Management (2004), 2nd version. The University of Sunderland 23

Jackie Robinson and The Integration Of The United States Essay

Jackie Robinson: athlete, social activist, hero. These are just some of the words people use to describe Jackie. Robinson was the first person to break the color barrier in Major League Baseball, at the time officially designated a white man’s sport. The blacks and whites played in separate leagues but Branch Rickey, vice president of the Brooklyn Dodgers, wanted to integrate Major League Baseball. At this time in the 1940s the Unites States was still segregated and the Jim Crow Laws still reigned heavily in the south. Integration didn’t start until 1948 when Truman signed Executive Order 9981 which integrated the military. This didn’t occur until after Robinson took the field as the first African-American to play in the major leagues. Once Robinson started playing, whites saw that he could do anything as well as they could, which started a social revolution within the United States. If it hadn’t been for Branch Rickey trying to integrate the major league s, who knows how long it would have been before the U.S. and the major leagues started to integrate. Jackie Robinson grew up with sports all around him. Jackie’s older brother Matthew was an Olympic sprinter in the 1936 Olympics in Berlin; he came in second in the 200 meter dash behind Jesse Owens. â€Å"Matthew inspired Jackie to pursue his talent and love for athletics (Robinson)†. Jackie continued his love for sports at the University of California, Los Angeles. Robinson became the university’s first four sport letterman. He excelled in track, baseball, football and basketball. If it was not for his brother Robinson might not have continued his love for sports, thus never playing in the major leagues and the integration of the United States might have taken longer. He was easi... ...play in the major leagues and Robinson broke baseball’s color barrier and people started realizing the questionable practices of segregation wanting the United States to change and accept blacks into everyday life. Works Cited â€Å"Jackie Robinson.† 2010. Biography.com 2010. Web 14 Nov 2010. â€Å"Breaking the Color Line: 1940-1946† memory.loc.gov 2010. Web 13 Nov 2010. Brunner, Borgna, and Elissa Haney. â€Å"Civil Rights Timeline.† Infoplease.com 2007. Web. 13 Nov 2010. Dawson, George, and Richard Glaubman. â€Å"Life Is So Good.† New York; Penguin, 2001. Print. Carroll, Brian. â€Å"Early Twentieth-Century Heroes: Coverage of Negro League Baseball in the Pittsburgh Courier and the Chicago Defender.† Journalism History 32.1(2006): 34-43. Web. 14 Nov 2010. Mackenzie, Dewitt. â€Å"Branch Rickey picks a player.† The South East Missourian. 14 Apr, 1947. Web. 29 Nov, 2010.

Hamlet - Act 5 Summary :: essays research papers

I have much to write about on this day, yet I cannot rightfully do it because I have tragically been killed. So, I will tell the story, as a spirit to the world. My life ended in a miserable way. Revenge was on my mind, as well as others. I completed the task that I had set forth to myself. I will start where I last left off.As I am walking with Horatio to the burial of Ophilia, we hear a gravedigger singing of odd things. We stop and watch him for a few moments and then when he begins to throw bones into the air, move out from our cover and inquire of his purpose. He then rambles on and on with strange wording, speaking of his call to be a gravedigger and his life existing since Hamlet Jr. was born. He continues to speak, telling me of a skull that was once Yorick. I tell him of how I had once known him and that he was one of my favorite jesters. Then, I began to carry-on about dying, and how people may be part of the wall. Then, as the funeral people begin to come in, Horatio and I move away, somewhat hidden and listen to the chitchat. The people are complaining of the unluxurious burial. Then, Laertes jumps onto the coffin and begins exclaiming that he wants to be buried next to her. I then enter, jumping onto the coffin with him and tell him of how he could never love her as much as I did. I then leave, after getting a 'load' off my chest.Horatio, still with me, listens as I tell him all the details of my trip to England, and back. I tell of rewriting the letters and being taken captive by the pirates. Then, Osric enters and after much speaking, informs of the request to a dual with Laertes. Then, when I am asked to come, I go to the dual. Laertes thinks I will lose, but I assure him that I have been working on my swordsmanship for some time.When I arrive, most of the royal people are there. I ask Laertes for my forgiveness before the dual begins and he won't except my apology until he has spoken to experts about his honor and reputation. I thank him and request for the swords and tell Laertes that he will be great, but he thinks I am making fun of him.

9/11 :: essays research papers

Shock, disbelief, and devastation were just a few of the emotions that people around the world were experiencing on September 11th, 2001. On what seemed like a normal day in Manhattan, New York, little did everyone know it was the beginning of a huge unthinkable disaster. 8:46 a.m. was when the first highjacked plane had hit Tower One. Not too long after, the second tower was hit. Dozens of fire crews responded as soon as they heard the news. The issues that were recognized in the outcome of this terrorist act were social, psychological, and economical.   Ã‚  Ã‚  Ã‚  Ã‚  What started out bad just got worse as the minutes past. People from all different countries of the world were there, all looking and reacting the same way. It was like everyone, no matter where you from; for once all had a common understanding of what was really going on, and the purpose of what was happening before their eyes. As many people tried to just get out of the area as soon as possible, the New York firefighters were doing nothing but trying to save as many lives as they could. People were praying for their lives and the lives of other in the streets, in fear of being caught up in all of the madness. There were no useable elevators and at times it became discouraging to many of the firefighters because they had to carry sixty-pound hoses up eighty cases of stairs, but they knew they had to do it. Working together, they did their job to the best of their ability. They grew close bonds with each other in spite of all the stuff that was going on. Before Se ptember 11th they had few to no brothers but after the event they left with fifty. Many civilians were working together to make sure that everyone was safe, even if you were a complete stranger to them; they were willing to help in anyway possible. Knowing that everyone was alive and okay brought upon great relief, but knowing that many people were still struggling, suffering, and dieing made the firefighters feel helpless. It had come to a point were there was nothing that anyone could do. This was the worst day of anyone’s life.   Ã‚  Ã‚  Ã‚  Ã‚  So many thoughts and emotions were running through everyone’s mind, not knowing what to do or think. It was at the time when the second plane had hit; you saw real fear in people’s eyes.

Interstate Hydraulic Manufacturing Co. Essay

Interstate Hydraulic Manufacturing Co. is an established, family-owned manufacturer of hydraulic devices used in automobile suspensions and forklift trucks. From the factory in Muncie, Indiana, products are shipped to customers worldwide. All data processing is performed by a minicomputer, which handles payroll, billing, accounts receivable, inventory, and cost accounting. Workers clock on and off the job using time clocks, and they report job progress by filling out a forms packet that accompanies each job lot. Data from the time cards and forms packets is keyed into the computer by data entry operators in the manufacturing division, who use terminals. Ben Lambert is in charge of customer service, handling complaints, conducting plant tours, and providing information to the plant manager on product performance. One day Lambert is sitting at his desk, handling the backlog of correspondence he has accumulated. He picks up his office recorder and dictates the following letter: Ms. Ellie Nostrom Purchasing Director McCullin Enterprises Thank you very much for being so understanding last week when you called to inquire about your order. As I explained, we have a large number of jobs in process at any one time, and many more waiting in line. It is simply impossible to locate where one is without spending considerable time looking through our records. I’m sure you can understand. I later learned that your order was held up due to lack of materials. We have been having difficulty obtaining the nylon bushing that attaches the actuating arm to the housing. We have had only one supplier that could meet our high quality standards, and we have recently learned that its factory has been on strike for almost half a year. We finally located another supplier in California and placed an order with it. But when the bushings arrived, the receiving report was misfiled, and we didn’l know that they were here. The receiving report, which is normally sent to our accounting department, was sent to purchasing by mistake. After your call, I talked with the supervisor of receiving, and he said he remembered seeing the shipment. We finally located it in inventory and have issued a production order. The job is presently in process and should be completed either by the end of next week or early the following week. Again, thank you for calling attention to your order. Our customers are our most valuable asset, and we appreciate your business. You have our pledge that we will continue to be responsive to your needs and supply you with the same high level of service that has been our trademark. Please do not hesitate to call on me at any time.

Principles of diversity, equality and inclusion in adult social care Essay

Learning outcomes The learner will: Assessment criteria The learner can: 1. Understand the importance of diversity, equality and inclusion 1.1 Define what is meant by: a) diversity b) equality c) inclusion d) discrimination 1.2 Describe how direct or indirect discrimination may occur in the work setting 1.3 Explain how practices that support diversity, equality and inclusion reduce the likelihood of discrimination 2. Know how to work in an inclusive way see more:key legislation relating to equality and diversity 2.1List key legislation and codes of practice relating to diversity, equality, inclusion and discrimination in adult social care settings 2.2Describe how to interact with individuals in an inclusive way 2.3 Describe ways in which discrimination may be challenged in adult social care settings 3. Know how to access information, advice and support about diversity, equality, inclusion and discrimination 3.1 Identify sources of information, advice and support about diversity, equality, inclusion and discrimination 3.2 Describe how and when to access  information, advice and support about  diversity, equality, inclusion and discrimination Additional information about the unit Unit purpose and aim(s) This unit introduces the concept of inclusion, which is fundamental to working in adult social care settings. This unit is aimed at those who are interested in, or new to, working in social care settings with adults. Unit expiry date Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula (if appropriate) HSC 24 HSC 234 Guidance for developing assessment arrangements for the unit (if appropriate) An individual is someone requiring care or support Assessment requirements or guidance specified by a sector or regulatory body (if appropriate) This unit needs to be assessed in line with the Skills for Care and Development QCF Assessment Principles. Support for the unit from a SSC or other appropriate body (if required) Skills for Care and Development Location of the unit within the subject/sector classification system 01.3 Health and Social Care Name of the organisation submitting the unit Availability for use Shared Unit available from Unit guided learning hours 18 Additional guidance See ‘Guidance for developing assessment arrangements for the unit’ 1. Define what is meant by: (1.1.1) a. diversity Diversity basically means difference, difference in age, background, religion and the list goes on. It is important to create an atmosphere in which each diverse person feels equal in their surroundings b. equality Equality is everyone getting the same privileges and opportunities as everybody else no matter what shape, colour or beliefs c. inclusion No matter what even if it ay be a disability, gender or age a person is aloud equal access to a service no matter what d. discrimination Discrimination is generally treating someone as an outcast because they may be different in some way or another to everyone else 2. Describe how direct or indirect discrimination may occur in the work setting (1.1.2) When a person is not treated as equal as everyone else be it because of age, religion, gender, ethnicity, or sexuality. Example- you apply for a job as a shop assistant and your aged 50 but have all the necessary qualifications and plenty of experience. The person conducting the interview comments on your age in an inappropriate manner, and then tries to question you on your health problems. After the interview you find that the person conducting the interview pays more attention to the younger fitter people and then states you haven’t got the job, without giving a proper reason as to why. Indirect discrimination- When there are certain requirements or conditions which may affect certain people in many different ways. Example- searching through the newspaper looking for a job, you come across an add, it says you need to have some sort of vehicle to get from place to place. This is indirectly discriminating people who may be unable to drive due to some sort of disability or financial problems. 3. Explain how practices that support diversity, equality and inclusion  reduce the likelihood of discrimination (1.1.3) For those who support the inclusion of diversity and equality their more likely to attract those who are open minded and non-judgmental individuals, this would reduce the risk of discrimination. If there was any discrimination occurring there might be a more firm disciplinary towards the situation that has taken place. 4. List key legislation and codes of practice relating to diversity, equality, inclusion and discrimination in adult social care settings (2.2.1) †¢Race relations act 1976, amended 2000 This states that everybody no matter what race, nationality or ethnicity should be treated fairly like everyone else †¢Disability discrimination act 1995 This states that a person with a disability should be treated the same as an able-person †¢Employment equality regulation 2003 (religion or belief) This states that it is illegal to discriminate an individual at a work place because of their religion or beliefs this also covers those in training †¢Employment equality regulation 2006 (age) This states that it is unlawful for an employer to discriminate against anyone due to their age †¢The Equal Pay Act 1970 (amended 1984). This states that women must be paid  the same as men when they are doing the  same or similar work †¢The Sex Discrimination Act 1975  (amended 1986). This makes it illegal to  discriminate against men or women in  employment, education, housing or in  providing goods and services 5. Describe how to interact with individuals in an inclusive way (2.2.2) Many individuals interact in different ways it is important not to assume how a person may interact. The elderly When communicating with an older individual it is important to speak clearly and loudly, not shouting but keeping a loud clear voice while looking at them will help them hear what is being said and cut down on miss-communication. Many people just assume that when a person is elderly they are not able to do many things their selves, it is important to promote their independence and only intervene when they are comfortable for you to do so or when it is necessary (example, when they are at risk) The disabled Many people just assume that when a person is physically disabled their mentally affected as well which is not always the case. People who are physically disabled like to be treated as everyone else, for the people who are mentally disabled be it mild or severe there may be certain things that have to be altered when interacting with them. When speaking trying to not use technical words but smaller words so they understand will be a help, speaking clearly and sometimes using flash cards makes a big difference. Some disabled people again don’t like their independence taken from them, of course they will need help in certain areas but checking that it is ok to do so shows that you are not there to shadow their independence but enhance it slightly 6. Describe ways in which discrimination may be challenged in adult social care settings to promote change. (2.2.3) The way to deal with discrimination is to deal with it at the time it has arisen and encourage talking and to discourage this behaviour. I would ensure that the service users I work with know their rights and give them access to any information that they need, as well as offer any support they might need. If required I would make contact with an advocate who can help the service user to understand their choices and rights. 7. Identify sources of information, advice and support about diversity, equality, inclusion and discrimination (3.3.1) The Equality and Human  Rights Commission (www.equalityhumanrights.com) has a statutory remit to promote and monitor human rights and to protect, enforce and promote equality across the seven protected grounds, which are; †¢Age †¢Disability †¢Gender †¢Race †¢Religion and belief †¢Sexual orientation †¢Gender reassignment They are able to provide a wide range of resources, advice and guidance about all the areas of equality rights. They produce guidance documents about legislation, particularly the Equality Act 2010 and you can download these from the website. There are likely to be local recourses such as the Citizens Advice Bureau, Welfare Rights or Law Centres. Local libraries also have plenty of information available both online and in hard copy. 8. Describe how and when to access information, advice and support about diversity, equality, inclusion and discrimination (3.3.2) Knowing where to go and whom to ask when you need information and advice is important. If you are unaware or have tried a few places without success, do not give up. You owe it to the people you support to develop your knowledge and understanding so that you can pass on advice and encourage people to insist on being treated equally and to be able to access their rights.